Refund policy

Our promise

We want you to love your glassware. If something is not right, we will make it right.

Damaged, defective or incorrect items

If your order arrives broken, damaged, defective or not as ordered, email us within 7 days of delivery with your order number and clear photos of the item and the packaging. We will send a replacement or issue a full refund at no cost to you. You do not need to return broken glass.

Returns

You may return unused items in their original condition and packaging within 30 days of delivery. Because our products ship from different partner warehouses, please contact us first so we can send you the correct return address and instructions. Returns sent without prior approval may not be accepted. Return shipping is paid by the customer unless the return is due to our error or a damaged or defective item.

Refunds

Once your return is received and inspected, we refund the item price to your original payment method within 5 to 10 business days. Original shipping charges are not refunded unless the return is due to our error.

Items that cannot be returned

We cannot accept returns on items that have been used, washed, chipped or damaged after delivery, or items returned without approval.

Cancellations

You can cancel an order at any time before it ships by emailing us with your order number. Once an order has shipped, please follow the return process above.