Shipping policy

Where we ship

Gilt & Glass currently ships to addresses within the United States only. Some items may not be available for delivery to PO boxes, APO/FPO addresses, or U.S. territories.

Processing time

Orders are processed and handed to our fulfillment partners within 1 to 3 business days. Orders placed on weekends or holidays begin processing the next business day.

Delivery time

Most orders arrive within 3 to 7 business days after processing, though some items take longer. The estimate in your shipping confirmation is the best guide for your order.

Multiple items

Items in one order may ship separately from different warehouses, with separate tracking numbers and arrival dates. You are never charged extra for a split shipment.

Tracking

When your order ships, we email you a tracking number. Tracking can take 24 to 48 hours to update.

Fragile items

Glassware is fragile, and our partners pack items to protect them in transit. If your order arrives damaged, please see our Refund Policy for how to report it.

Delays and lost packages

Carrier delays can happen, especially during holidays and bad weather. If your order has not arrived 10 business days after it ships, contact us and we will investigate and, if needed, reship or refund your order.